Last Updated: 19 June 2026
Privacy Policy for Charleston Pro Locksmith
At Charleston Pro Locksmith, located in Charleston, SC, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, how we protect it, and your rights concerning your data when you interact with our website, contact us, or use our locksmith services.
By using the services of Charleston Pro Locksmith or interacting with our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Charleston Pro Locksmith collects various types of information to provide and improve our services to you.
a. Information You Provide Directly
We collect personal information that you voluntarily provide to us when you: * Contact Us: When you fill out contact forms on our website, send us emails, or call us, we may collect your name, email address, phone number, and any details you provide about your locksmith needs or inquiries. * Request Services: When you request locksmith services, we collect information necessary to perform the service, which may include your name, phone number, physical address (for service location), and details about the specific locksmith issue (e.g., type of lock, vehicle information for automotive locksmith services). * Make Payments: When you pay for our services, we collect payment details. While we process payments, sensitive financial information like full credit card numbers is typically processed by secure third-party payment processors and not stored directly on our servers.b. Information Collected Automatically
When you visit our website, we may collect certain information automatically through cookies and similar tracking technologies: * Usage Data: This may include your Internet Protocol (IP) address, browser type, device type, operating system, referring pages, pages of our website that you visit, the time spent on those pages, unique device identifiers, and other diagnostic data. * Location Information: We may infer your general location from your IP address for analytical purposes, but we do not collect precise GPS location data from your device without your explicit consent.2. How We Use Your Information
Charleston Pro Locksmith uses the collected information for various purposes, primarily to provide and enhance our locksmith services:
* To Provide and Manage Services: To schedule appointments, dispatch technicians to your location, perform locksmith services, and process your requests. * To Communicate With You: To respond to your inquiries, send you service confirmations, updates about your appointment, and provide customer support. * To Process Payments: To complete transactions for services rendered. * To Improve Our Services and Website: To understand how our website is used, identify areas for improvement, and enhance the overall user experience. * For Internal Operations: For record-keeping, billing, administrative purposes, and to ensure the proper functioning of our business. * To Comply with Legal Obligations: To meet any applicable legal or regulatory requirements.
3. How We Share Your Information
Charleston Pro Locksmith values your privacy and does not sell your personal data. We may share your information with third parties only in the following circumstances:
* Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and delivering services, such as: * Locksmith Technicians: Our independent contractors or employees who provide the actual locksmith services at your location. * Payment Processors: Companies that securely handle payment transactions on our behalf. * Website Hosting and IT Services: Providers who maintain our website and IT infrastructure. * Analytics Providers: Companies like Google Analytics that help us analyze website usage (typically with anonymized data). * These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our website or email of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. * With Your Consent: We may share your information for any other purpose with your explicit consent.
4. Data Protection and Security Measures
Charleston Pro Locksmith takes the security of your personal information seriously. We implement reasonable and appropriate physical, technical, and administrative safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:
* Secure Sockets Layer (SSL) Encryption: Our website uses SSL technology to encrypt data transmitted between your browser and our server. * Restricted Access: Access to your personal information is limited to authorized personnel who need the information to perform their job functions. * Secure Data Storage: We use secure servers and reputable cloud service providers for data storage. * Employee Training: Our staff is trained on the importance of data privacy and security.
While we strive to use commercially acceptable means to protect your personal information, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, Charleston Pro Locksmith cannot guarantee its absolute security.
5. Third-Party Services
Charleston Pro Locksmith utilizes various third-party services to support our operations:
* Google Analytics: We use Google Analytics to gather statistics about website usage, helping us understand how visitors engage with our site. This service collects data such as IP addresses (which are anonymized), browser type, and pages visited. You can learn more about how Google uses data at Google's Privacy & Terms site. * Payment Processors: When you make payments, your financial transaction data is handled by secure third-party payment gateways (e.g., Stripe, PayPal). Charleston Pro Locksmith does not store your full credit card details on its servers. These processors adhere to industry-standard security protocols for payment processing.
6. Cookies and Tracking Technologies
Charleston Pro Locksmith uses "cookies" and similar tracking technologies to track the activity on our website and hold certain information.
* What are Cookies? Cookies are small text files placed on your device (computer, tablet, or mobile phone) by a website when you visit it. They are widely used to make websites work more efficiently and to provide information to the site owners. * How We Use Cookies: * Essential Cookies: Necessary for the website to function properly, enabling basic functions like page navigation. * Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., through Google Analytics). This allows us to improve our website's performance. * Your Choices Regarding Cookies: You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
7. Data Retention
Charleston Pro Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
* Service Records: Information related to locksmith services performed (e.g., service addresses, dates, work descriptions) may be retained for several years to maintain service history, warranty records, or for potential legal defense. * Contact Information: Data from contact form submissions or direct inquiries may be kept for a reasonable period to follow up, respond, and maintain business records. * Analytical Data: Non-personally identifiable analytical data may be retained for longer periods for statistical analysis and website improvement.
When your personal information is no longer needed for these purposes, we will securely delete or anonymize it.
8. Your Privacy Rights (US State Privacy Laws)
Depending on your state of residence, you may have specific rights regarding your personal information under applicable US state privacy laws (e.g., the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), etc.). While Charleston Pro Locksmith is a local business, we aim to respect these rights where applicable and feasible. These rights may include:
* The Right to Know: You may request to know what personal information we collect, use, disclose, or sell. * The Right to Delete: You may request the deletion of your personal information that we have collected, subject to certain exceptions. * The Right to Correct: You may request that we correct inaccurate personal information we maintain about you. * The Right to Opt-Out of the Sale or Sharing of Personal Information: Charleston Pro Locksmith does not sell your personal information. We also do not "share" personal information for cross-context behavioral advertising as defined by the CCPA/CPRA. * The Right to Limit the Use and Disclosure of Sensitive Personal Information: We do not collect or process sensitive personal information (as defined by certain state laws) in a way that would require an opt-out. * The Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact Charleston Pro Locksmith using the contact information provided in Section 12. We may need to verify your identity before processing your request to ensure the security of your data.
9. Children's Privacy
Our services are not intended for individuals under the age of 13. Charleston Pro Locksmith does not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.
10. Links to Other Websites
Our website may contain links to other websites that are not operated by Charleston Pro Locksmith. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Charleston Pro Locksmith has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Updates to This Privacy Policy
Charleston Pro Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this policy will indicate when it was last revised. We encourage you to review this Privacy Policy periodically for any changes. For significant changes, we may provide more prominent notice through our website or by other means. Your continued use of our services after any changes to this policy will constitute your acceptance of such changes.
12. How to Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or to exercise your privacy rights, please contact Charleston Pro Locksmith:
Charleston Pro Locksmith 2895 Doncaster Dr Charleston, SC 29414, USA Email: support@charlestonprolocksmith.com
